Terms of Service
Last updated 2 November 2026
These terms are the agreement between Sylaro Systems ("Sylaro", "we") and the business that signs up for Sylaro Concierge ("you"). By creating an account or using the service, you agree to them.
The service
Sylaro Concierge answers phone calls and messages for your business, books appointments in line with the settings you give it, and passes conversations to your team. You decide what it may do on its own and what waits for your approval.
Not medical advice
Sylaro does not give medical, legal or financial advice and is not an emergency service. It is designed to pass urgent or clinical matters to your staff or to tell callers to contact emergency services. You remain responsible for the care you provide and for checking the information your assistant gives out.
Your account
You must give accurate details, keep your sign-in secure, and make sure everyone you invite follows these terms. You are responsible for what happens under your account.
Free trial
New businesses get a 14-day free trial with no card required. When the trial ends, the assistant pauses until you choose a paid plan. Nothing is deleted.
Plans, prices and payment
Paid plans are billed monthly in advance. Prices are set per country or region and shown in your local currency where we offer it, so the price you pay depends on where your business is located. Payments are processed by Dodo Payments, our reseller and merchant of record, which also charges any sales tax, GST or VAT that applies. Plan minutes reset each month and unused minutes do not carry over. We may change prices with at least 30 days' notice by email; the change applies from your next billing period.
Cancelling
You can cancel at any time from the Plan & billing page. Your plan stays active until the end of the period you have paid for, then stops. See our Refund Policy for refunds.
Failed payments
If a payment fails, the service keeps working for a 7-day grace period while the payment is retried or you update your card. After that the assistant pauses until payment is made.
Acceptable use
Do not use Sylaro to break the law, to send spam or unsolicited marketing, to mislead callers about who they are talking to, or to call people who have not agreed to be contacted. You are responsible for having the consent your country requires to record calls and to message patients, including on WhatsApp.
Your data
You own the information you and your patients put into Sylaro. We process it only to provide the service, as described in our Privacy Policy. You can ask us to export or delete it at any time.
Third-party services
Sylaro connects to services such as phone carriers, WhatsApp, calendars and AI providers. Their availability is outside our control, and your use of them may also be governed by their own terms.
Availability
We work to keep Sylaro running at all times but do not promise it will be uninterrupted or error-free. When the service can't answer, calls continue to your own number as set up in your forwarding.
Liability
To the extent the law allows, Sylaro is not liable for indirect or consequential losses, lost profits or lost bookings, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.
Suspension and ending
We may suspend or close an account that breaks these terms or puts patients, other customers or the service at risk, and will tell you why. You may stop using Sylaro at any time.
Changes
We may update these terms. If a change matters, we will email you at least 14 days before it takes effect.
Governing law
These terms are governed by the laws of India, without affecting any rights you have under the consumer laws of your own country.
Questions about this page: hello@sylarosystems.com