Refund Policy
Last updated 2 November 2026
Sylaro Concierge starts with a 14-day free trial with no card required, so you can see whether it works for your clinic before you pay anything.
Monthly plans
Plans are billed monthly in advance. You can cancel any time; the plan stays active until the end of the month you have paid for and you won't be charged again.
Refunds
We don't refund part-used months. If you were charged by mistake, charged twice, or the service didn't work for most of a billing period because of a fault on our side, email hello@sylarosystems.com within 14 days of the charge and we will refund it in full.
First payment
If you pay for your first month and decide within 7 days that Sylaro isn't right for you, write to us and we'll refund that first payment.
How refunds are paid
Refunds go back to the card you paid with, through our reseller Dodo Payments. They usually appear within 5 to 10 working days, depending on your bank.
Questions about this page: hello@sylarosystems.com