Privacy Policy
Last updated 2 November 2026
This explains what information Sylaro handles, why, and the choices you have. Clinics that use Sylaro decide what their assistant collects from patients; for that information, Sylaro acts on the clinic's behalf.
Information about our customers
When a business signs up we collect the name, email, phone number and business details of the people who use the account, and billing information through our payment provider. We do not see or store card numbers.
Information about patients and callers
When Sylaro answers for a clinic it processes what the caller or sender shares: their name, phone number, the reason for the call or message, appointment details, and, where the clinic turns it on, a recording and transcript. The clinic controls this information; we process it only to provide the service to that clinic.
How we use it
To answer calls and messages, book appointments, send confirmations and reminders, show your team what happened, keep the service secure, and fix problems. We do not sell personal information and do not use patient conversations to advertise.
Service providers
We use trusted providers to run Sylaro, under contracts that limit how they may use the data: cloud hosting (Amazon Web Services), telephony (Twilio), messaging (Meta's WhatsApp Business Platform), speech and language AI (OpenAI), email (Google Workspace), calendars you choose to connect (Google, Microsoft), and payments (Dodo Payments).
Where it is stored
Data is stored on servers in the region we host your account in and may be processed in other countries by the providers above, with safeguards as required by law.
How long we keep it
We keep account information while your account is open. Conversation records are kept for as long as the clinic's retention setting says, and deleted after that. When an account closes, its data is deleted within 90 days unless the law requires us to keep it.
Security
Data is encrypted in transit and stored credentials are encrypted at rest. Access inside Sylaro is limited to people who need it, and actions are logged.
Your rights
You can ask to see, correct, export or delete your personal information. Patients should contact their clinic first; we will help the clinic respond. Email hello@sylarosystems.com and we will reply within 30 days.
Cookies
The Sylaro app uses only the cookies needed to keep you signed in. Our website does not use advertising cookies.
Changes
If we change this policy in a way that matters, we will email account owners before it takes effect.
Questions about this page: hello@sylarosystems.com